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Terms and conditions

Main content section

TERMS AND CONDITIONS
1.1 The terms in hand regulate the conditions of ordering and buying from the website tracpal.com which is owned by Prelab OÜ. Buyer’s order shall be deemed a quotation Obligations Act (LOA) sense.

Stated as Seller from now on.

1.2.    TracPal web-shop operates as an online store with no physical store to visit. Web store is open for business 24 hours a day.

1.3.    Seller’s operating currency is EUR.

1.4.    Seller keeps the right to change the prices of products solely. The prices will take effect immediately as they are displayed on the web page. If the buyer has placed an order before the price change, the price which was effective on the moment that the order was placed, will be valid.

1.4.1.If the Seller has made a mistake on the webpage concerning the information regarding products, the buyer should notify of them via info@tracpal.com and not take advantage of the situation. In case the price or quantity of the product has been input incorrectly, Seller may notify the buyer and refuse from finalizing the ordering process. Already made payments will be refunded.

1.5.    The items for sale are those available on the website.

1.6.    The product information, price and description has been added to every item.

1.7.    Before making an order, the buyer will have to agree to the terms and conditions and takes responsibility to respect the terms to their means.

1.8.    Buyers who do not agree to the set terms may not make an order.

1.9.    Ordering from our system books the items automatically and we will start preparing it as soon as possible.

PAYMENT AND DELIVERY DETAILS
2.1.    After confirming an order the buyer will receive an invoice on the provided e-mail address.

2.2.    When making the payment, it is very important that the invoice number is written in the comment section.

2.3.    Invoices should be paid within 7 days. After 7 days the order will be canceled.

2.4.    After a successful payment the items will be shipped out within 5 days.

2.5.    If by any chance there are not enough items in the warehouse by the time of order, the Seller will notify the buyer immediately and provides a possibility to order more.

2.6.    Delivery fees shall be paid by buyer.

2.7.   Seller takes responsibility in successful delivery.

2.8.    The buyer will receive a confirmation email once the items have been dispatched.

2.9.    Available payment methods: Direct bank transfer, credit card, PayPal, invoice to email.


QUALITY AND RIGHTS
3.1.    Seller is responsible for the information and quality of the items on the webpage.

3.2.    Buyer has the right to file a complaint about electronic devices within 1 year of purchase.

3.3.    Seller is not responsible for the damages and faults dealt by the buyer. Neither for misuse of the products.

3.4.    Buyer is obligated to report a fault within 14 days after finding any. This should be done via info@tracpal.com.

3.5.    If a product does not meet the quality requirements or is faulty by factory, the buyer has the right to demand a new product of the same kind.

3.6.    Should the purchased product be defected, return fees should be covered by the Seller.


BACKING THE CONTRACT

4.1.    The buyer has the right to break the contract within 14 days after receiving the product. We will refund the sum paid for the returned product to the purchaser’s bank account where the payment was made, without delay, but no later than within 14 days from the date we received the a withdrawal application from the Buyer. Prelab may refuse to make a refund until the Buyer has returned the item.

4.2.    To break a contract, we kindly ask the buyer to notify of it via info@tracpal.com

4.3.    The buyer has to return the product in original packaging and no defects. The product should stay sealed. The right is immediately revoked after the package has been opened.

4.5     When replacing items from outside EU, the buyer shall pay the delivery to TracPal and import charges.



FORCE MAJEURE

5.1.    Neither participant takes responsibility in Force Majeure events. Should any occur, the Seller will do it’s best to solve any issue as soon as possible.

 

HOW TO BUY

  • Go to Shop page
  • Click on the item
  • Add to cart – your selection has been added to the cart. You can see it by clicking “MINI CART”. If you want to shop for more, go back to Shop page. If you prefer to pay right away, please click  “MINI CART” and then “CHECKOUT” link.
  • Checkout – Fill in the email address and click “CONTINUE“.
  • Fill the “CUSTOMER DATA“, choose shipping method, payment method Choosing payment method “Maksekeskus” you have a comfortable option to choose between bank links (Swedbank, SEB, Luminor, LHV, Coop) or via VISA and Mastercard and second option is PayPal. To finish your purchase by accepting the terms and conditions.

 

HOW TO USE A PROMOTIONAL CODE

You have received a promotional code that can be used in TracPal web shop. Here is an advice how to use code.

1. Choose a product(s) on www.tracpal.com

Pick the products you wish, add them to the cart by clicking on the link “Add to cart”.

2. Add promotional code in the checkout page

In order to activate the code add the code in the checkout page to the “Coupon code” box and activate it by clicking “Apply Coupon”. Discount will be calculated from the retail price.

SHIPPING

ESTONIA
Omniva standard – from 5€
Omniva parcel terminal – from  5€
Free shipping from 50€
If you place your order before 2pm, you’ll receive the package on the next working day.

EUROPE
TNT courier service within the Baltic States – from 10 €, delivery time 2-4 working days
TNT courier service to other European countries – from 20 €, delivery time 2-4 working days.
Omniva standard parcel to other European countries – from 15 €, with delivery time up to 7 working days.


OUTSIDE EUROPE
Omniva standard package – from 20 €, delivery time 7 – 14 working days.

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